About a year ago (pre-pandemic) I purchased a pre-owned luxury wallet for $55 from a closet on Poshmark. I did some research on the item I wanted and figured if I was wrong about its authenticity – this purchase wouldnt set me back too much. I wanted the Emilie wallet but Louis Vuitton doesnt sell it any longer so I had to go the pre-owned route.
This wallet can go for over $400 on many sites so I knew I was taking a chance buying this wallet, but I did love the style.
This wallet had one minor defect. The front button cover was missing but it still was functional.
So, at the beginning of May (2021) I contacted Louis Vuitton about sending this item in for repair on the button cover. I sent them photos of the wallet (including the date code) and received a quote for repair.
They estimated it would be between $60-80 to repair it and that it may take 8-10 weeks.
They sent me a shipping label and I sent if off via UPS May 26th.
I heard nothing from them and thought nothing of it because its only been less than a month. I received an email saying I had a delivery coming Friday (I actually got it Saturday afternoon) and did not recognize who was sending me a package.
Well, I opened the package and saw it was from Louis Vuitton and my heart sank since I had not heard anything about payment. I figured they had sent my wallet back because it was not authentic.
But, inside the box was a small white box with a drawer and inside of that was my wallet (enclosed in a new dust bag) My wallet had a brand new pink button cover!
Now, I know that my wallet is in fact, authentic and they repaired my button cover for free!
I am over the moon about my experience.
Have you had to send an item in for repair?
Just Sheilz 